Patient Portal
Access your care through two secure, HIPAA-compliant platforms. MYIO for your clinical record and Spruce for real-time communication with your care team.
Know Where to Go
We use two complementary systems to provide the most reliable, accessible care possible. Each serves a distinct purpose in your treatment.
MYIO by Valant
MYIO is your electronic health record portal, powered by Valant. This is where your clinical data lives and where you complete the forms and questionnaires that drive your treatment.
- ✓ Complete intake forms and consent documents
- ✓ Submit clinical questionnaires (PHQ-9, GAD-7, ASRS, and others)
- ✓ View upcoming and past appointments
- ✓ Access billing statements and make payments
- ✓ Review documents shared by your provider
Spruce Health
Spruce is our preferred platform for day-to-day communication. It is faster, more responsive, and purpose-built for the kind of real-time clinical messaging that keeps your care on track.
- ✓ Secure messaging with your provider and care team
- ✓ Medication refill requests
- ✓ Appointment scheduling and changes
- ✓ Backup HIPAA-compliant telehealth video
- ✓ Phone calls routed through our secure line
Why two platforms? We believe in redundancy for critical systems. Spruce handles your communication because it is built for responsive, real-time clinical messaging. MYIO houses your clinical record because Valant is our EHR. And if either platform ever experiences an outage, the other keeps your care uninterrupted. When we say we take your care seriously, we mean the infrastructure too.
Communication That Works
Most practices rely on patient portals that were designed for records, not conversations. We use Spruce because your communication with us should feel responsive, not like sending a message into a void.
Mobile App
Download the Spruce app for iOS or Android to message your care team, receive notifications, and access telehealth from your phone. No login portals to remember. It works like the messaging apps you already use.
Backup Telehealth
Telehealth platform outages happen across the industry. When they do, Spruce provides a fully HIPAA-compliant backup video option so your appointment is never canceled due to a technology failure.
Complete Message History
Every message, call, and interaction is logged in one secure thread. Nothing gets lost between platforms. Your care team sees the full picture every time you reach out.
HIPAA-Compliant
Spruce is built for healthcare. All messages, calls, and video sessions are encrypted and fully HIPAA-compliant. Your protected health information stays protected.
Setting Up Your Accounts
New patients will receive invitations to both platforms. Here is what to expect.
MYIO Setup
After your intake form is processed, you will receive an email invitation from MYIO to create your account. Click the link, set your username and password, and complete any pending intake forms, consent documents, and questionnaires before your first appointment. Check your spam folder if the invitation does not arrive within 24 hours.
Spruce Setup
You will receive a text or email from Spruce inviting you to connect with Modern Mentality. Download the Spruce app from the App Store or Google Play, create your account, and you are connected. You can also access Spruce via web browser at spruce.care/modernmentality.
Frequently Asked
Which platform should I use to message my provider?
Use Spruce for all day-to-day communication including medication refill requests, appointment questions, and clinical messages. MYIO is primarily for completing questionnaires, reviewing records, and managing billing.
I did not receive my MYIO portal invitation. What do I do?
Check your spam or junk folder first. If you still cannot find it, call our office at (781) 803-7757 or message us on Spruce and our team will resend the invitation.
I forgot my password. How do I reset it?
For MYIO, click "Forgot Password" on the login page and follow the prompts. For Spruce, use the password reset option in the app. If you need additional help with either platform, contact our office.
Is Spruce really HIPAA-compliant?
Yes. Spruce Health is a HIPAA-compliant communication platform built specifically for healthcare. All messages, phone calls, and video sessions are encrypted. It is used by thousands of medical practices nationwide.
Can I use these platforms for urgent issues?
Neither platform is monitored in real time for emergencies. If you are experiencing a psychiatric emergency, call 911, 988 (Suicide and Crisis Lifeline), or go to your nearest emergency room. For urgent but non-emergency clinical questions, Spruce is the fastest way to reach our team during business hours.
What if my telehealth appointment has technical issues?
This is exactly why we maintain Spruce as a backup. If Valant's telehealth has an outage or you experience connection problems, your provider can seamlessly switch to a Spruce video call so your appointment continues without rescheduling.
Can I request medication refills through Spruce?
Yes. Send a secure message to your provider through Spruce requesting a refill. Please allow 48 to 72 business hours for refill requests to be processed. Plan ahead so you do not run out of medication.
Ready to Log In?
Access your care through either platform. MYIO for your clinical record. Spruce to communicate with your team.