Rheanne Hastings
Billing Specialist at Modern Mentality
Navigating Insurance So You Don't Have To
At Modern Mentality, we believe that getting the mental health care you need should never be complicated by billing confusion or insurance headaches. That's where Rheanne comes in. As our Billing Specialist, she works behind the scenes to ensure your insurance benefits are verified, your claims are submitted accurately, and your account is always in order - so you can focus entirely on your care.
Rheanne brings a depth of healthcare billing experience that spans payer operations, clinical practice management, and revenue cycle leadership. She has managed billing operations for behavioral health, chiropractic, and home care practices, and spent over a year at Cigna Healthcare where she developed an insider's understanding of how insurance companies process claims, handle coordination of benefits, and evaluate medical coding.
That payer-side perspective is rare in a practice setting - and it gives her a distinct edge when advocating for our patients' claims. Her experience includes medical coding across ICD-10, CPT, and HCPCS systems, prior authorization workflows, and appeals processes.
Your Advocate Behind Every Claim
Insurance Verification & Billing
Benefits verification, claims submission, payment posting, and account reconciliation - handled accurately and efficiently so you never have to worry about billing surprises.
Prior Authorizations
Managing the prior authorization process for TMS therapy and other services, ensuring approvals are secured before treatment begins so your care is never delayed.
Revenue Cycle Management
End-to-end oversight of the billing lifecycle, from coding and claim submission through payment collection and denial resolution, maintaining a sub-1% rejection rate.
Patient Advocacy
When claims are denied or questions arise about coverage, Rheanne steps in as your advocate - leveraging her Cigna insider knowledge to navigate appeals and resolve issues on your behalf.
Ready to Get Started?
Submit an intake request or contact our office to learn more about our services.